Shipping & Returns

Shipping Information

Processing Time Orders are typically processed within 1-3 business days. During peak seasons or promotional periods, processing may take up to 5 business days.

Shipping Schedule To protect the integrity of our organic and wildcrafted skincare products, we ship orders only on Mondays, Tuesdays, and sometimes Wednesdays. This ensures our products with alive, active ingredients do not sit in transit facilities over weekends where they may be exposed to extreme temperatures.

Shipping Methods We offer standard and expedited shipping options at checkout. Shipping costs are calculated based on order weight, destination, and selected shipping method.

Shipping Timeframes

  • Standard Shipping: 3-7 business days

  • Expedited Shipping: 2-3 business days

Special Handling Due to the sensitive nature of our organic and wildcrafted skincare products containing alive, active ingredients, all products are carefully packaged with protective materials to minimize exposure to extreme temperatures during transit.

International Shipping Currently, we ship within the United States only. International shipping options may be added in the future.

 

 

Returns Policy

No Returns Policy

Due to the nature of our products containing alive, active ingredients that are vulnerable to heat and travel conditions, we do not accept returns once products have been purchased and shipped. All sales are final.

We encourage customers to carefully review product descriptions, ingredients, and sizing information before placing orders. If you have questions about any product, please contact us at support@anastarr.com before purchasing.

 

 

Defective Products & Damaged Artwork

Defective Skincare Product Policy

If you receive a skincare product with a defective bottle, jar, pump, spray mechanism, or other packaging component, we will gladly replace the defective item.

Damaged Artwork Policy

If you receive artwork that has been damaged during shipping, we can replace it upon receiving proof of damage. All artwork sales are otherwise final.

Reporting Defective Products or Damaged Artwork

To report a defective skincare product or damaged artwork, contact us at support@anastarr.com within 7 days of delivery with:

  • Your order number

  • Clear photos of the defective/damaged item

  • A detailed description of the issue

Replacement Process

For defective product or damaged artwork replacements:

  • We will cover all shipping costs for the replacement item

  • Replacement items will be shipped within 3-5 business days of confirming the defect or damage

  • You will receive tracking information once the replacement ships

 

 

Contact Information

For questions about shipping, defective products, or any other concerns, please contact us at:

Email: support@anastarr.com

Response Time: We typically respond to all inquiries within 24-48 hours during business days.

 

 

ANASTARR LLC • Sacred Skin, Sacred Art

This policy is effective as of September 2025 and may be updated from time to time. Please check this page periodically for any changes.